FAQ

Our age-defying natural ingredients soften, hydrate, and enhance the radiance of your body and hands.

Made in Australia from brown seaweed + 21 plant & flower oils rich in vitamins, minerals, fatty acids, antioxidants, and natural AHAs to nourish your skin.

SKIN BENEFITS

Brown Seaweed Boosts hydration, gives a healthy glow and plays an important role in skin ageing, rosacea, psoriasis, UV damage, and sensitive skin problems

Natural AHAs (Citric acid) Removes impurities and pollution, pore refiner & targets excess oil and body acne 

Our treasures can not not stop or reverse the ageing process - But our ingredients  do improve skin dullness, dryness, and can soften the skin for a healthy looking, youthful tone.

Fundamentally different than anything you have ever tried. Produced by combining Australia's finest essential oils with a traditional fragrance architecture of a HEAD NOTE, HEART NOTE, and BASE NOTE.

Bathing therapy in rhythm with nature, suited to both Men & Women. 

Our clean formulas lather lightly without stripping the natural sebum oil barrier. We suggest using a natural sponge or loofah for maximum lather. You'll feel the difference!

Did you know: Big suds are typically found in artificial products with sulfates, parabens, SLS and foaming agents.

Don't let those big suds fool you – you really want smaller, lighter suds because they are the sign of the highest quality, natural ingredients.

Aromatherapy is both an art and a science. It is the process of stimulating smell receptors in the nose that send messages through the nervous system to the limbic system — the part of the brain that controls emotions.

Getting a smell of your favourite aroma is arguably one of the most pleasurable experiences we get to have. It can instantly flood you with —happiness, comfort, utter joy. 

We invite you to smell the fresh aromas of Botanical Bay – a place where your manifestations come true.

Our products are formulated with organic and natural natural ingredients, making them ideal for sensitive skin.

Made in Australia from brown seaweed + 21plant & flower oils rich in vitamins, minerals, fatty acids, antioxidants, and natural AHAs to nourish your skin.

Most of our treasures are certified natural by COMOS (Cosmetic Organic and Natural Standard) 2022.

Please keep wash away from eyes at all times - Those concerned about skin sensitivity please conduct a small test patch before use over the whole body.

Our washes are designed for the body and hands, they should always be kept away from the eyes.

Many customers inform us that one bottle can last them 2-3 months of luxurious bathing experiences.

Plants.

Inside many plants - hidden within their seeds, bark flowers and roots - are highly concentrated and aromatic essential oils. When released as a soothing vapour they can stimulate the mind and energise your body. 

All of our ingredients are sustainably sourced, and many are certified organic. This is better for you and it enhances the health of the soil, plants, animals, and the planet as a whole.

By sourcing quality ingredients, we are also supporting local farmers and businesses, strengthening our community and economy.

Our wash and pure essential oils are plant-based and 100% free from artificial nasties.

Our clean natural ingredients are formulated to cleanse and condition your skin for a healthy glow. We carefully select all of our ingredients to be safe for you, your family, the environment, and our waterways.  

Use Botanical Bay to be nourished by products that are free from: 

Synthetic fragrance

Petrochemicals

Sulphates

Animal derivatives

Polyethylene glycols (PEGs)

Parabens

SLS

Learn more about our clean beauty commitments and accreditations here

Our Australian-made body and hand washes are naturally clean.

Our clean beauty promise is that we only use plant-based, biodegradable ingredients - What goes on your skin, as well as what goes down the drain and into our water systems is of great importance to us.  

We love animals! We never test our products on animals. Many of our products are also vegan.

Our planet-friendly bottles are made from 100% recycled post consumer plastic. Furthermore, our bottles can be recycled after use so they can become another bottle again.

What to do with the packaging at its end of life?

Bottle: Empty the wash bottle, rinse the insides, and place it into the recycling bin to give it a 2nd, 3rd, and 4th life.

Pump: Reuse around the home or contact us to arrange for them to be returned and recycled appropriately.

Delivery box: Simply place in the recycling bin – our shipping packaging is 100% recyclable.

MAYBE. Just try to catch us before your order has shipped and we will do our best to fix it!

If your order has not been dispatched yet, we may be able to cancel/refund payment so you can place the correct order. Contact us here and we will do our best to help you.

We accept Visa, MasterCard, American Express, PayPal, eftpos, Union Pay, Apple Pay, and Google Pay. 

At this time our energy is focused on serving you through our online store. At this time we don't have a physical store, but we intend to in the near future.

In the meantime our founders welcome you to lunch at their home - You will find their beautiful home in the heart of Australia–Queensland Australia. Amongst the rainforest, just 10 minutes from the ocean. Arrange a visit here

Yes. If you wish to cancel your order, please email us ASAP and we will do everything to help you. Contact us here

If your order hasn’t been shipped we will be able to refund right away.

BUT if your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once this has been returned to our warehouse, we'll give you a full refund minus the original postage cost.

Or if you've already received the goods, please Contact us here for full details on how to return your order.

Please make yourself familiar with our refunds policy here

We are unable to add promotional codes to orders once they have been placed. Should you wish to redeem an offer code, we can cancel the original order and the order will have to be placed again.

Please refer to our returns / refund policy in the following here.

For all orders made in Australia and New Zealand over $50.00*_(AUD), we provide complimentary standard tracked shipping of your order.

To apply free complementary shipping to your order please select “Free Shipping” in the shipping page of the checkout.

_{*Free shipping only will be provided when the total cost of order is over $75.00(AUD) after any discounts or promotions are provided.}

As much as we don’t like it missing / lost parcels can unfortunately occur time to time, we strive to provide you with the best service and experience. So, if you believe your parcel is missing, please contact our friendly customer service team so that we can locate your parcel.

PLEASE NOTE: Prior to contacting our customer support team regarding a missing parcel, please track your parcel via the following link to Australia Post here.

If after tracking your parcel, there has been no luck in locating your parcel please contact us via the following address:

customercare@botanicalbay.com

In the unlikely event that we cannot internally locate your missing parcel we will escalate it with Australia Post directly, we generally receive a response from Australia Posts support team within 2 - 5 business days. In the unlikely case that your parcel has been deemed lost in transit, we will send you out a replacement order ASAP.

If you are based outside Australia, please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs. We “Botanical Bay Australia Pty Ltd” are not responsible for any taxes or duties that are applied to your delivery in country of destination.

All orders are sent via Australia Post tracked and signed delivery.

If you have “missed the delivery”, Australia post will place a pickup card in your letter box for you to take to your local post office to pick up your parcel.

_{PLEASE NOTE: once your parcel has been taken to the post office you have 10 days to collect your parcel, after that time has elapsed your parcel will be “returned to sender” (RTS). If your parcel has been RTS we will only refund the order value excluding any postage costs associated with the order and the RTS fees imposed by the post office. The RTS fees can be seen in our returns policy here.}

All orders are sent via tracked and signed delivery.

If you have “missed the delivery”, NZ post will place a pickup card in your letter box for you to take to your local post office to pick up your parcel.

_{PLEASE NOTE: once your parcel has been taken to the post office you have 10 days to collect your parcel, after that time has elapsed your parcel will be “returned to sender” (RTS). If your parcel has been RTS we will only refund the order value excluding any postage costs associated with the order and the RTS fees imposed by the post office. The RTS fees can be seen in our returns policy here.}

Our lovely international customers have the option to choose “ECONOMY” untracked shipping at checkout, as this service is UNTRACED Sadly "Botanical Bay Australia Pty Ltd" cannot be held liable if your order is lost or stolen during shipping, we can only provide you with proof that the order was shipped to you. Also sadly we cannot provide tracking updates as this service does not provide this feature to you the customer.

We strongly suggest that all international orders made select "STANDARD SHIPPING" at checkout as this is a tracked service and we can provide you with FULL tracking information to provide you with full peace of mind.

All prices in below tables are in Australian dollars (AUD).

All Australian and New Zealand orders are sent with Australia Post & each order comes with tracking.

Your treasures will be shipped from our Queensland Warehouse, we strive to dispatch all orders received prior to 12pm¹ within the same day, but it may take slightly longer to dispatch your order due to sales events and other logistical constraints.

As such our standard dispatch promise is as follows:

All orders dispatched within 1-2 Days²

Expected Delivery time frames only, Times^* shown in below table are only an indication and we cannot guarantee your order will delivered in such time frames due to constraints due to Australia Post’s Network and/or processes.

_{*All times are in Business days only and do not include weekends and national/state public holidays.}

¹_{Australian Eastern Standard Time (GMT+10).}

²_{Business days only Monday-Friday, excluding weekends and Queensland public holidays.}

Expected Delivery time frames only, Times^* shown in below table are only an indication and we cannot guarantee your order will delivered in such time frames due to constraints due to Australia Post’s Network and/or processes.

Once your parcel arrives in New Zealand it will be handed over to NZ Post, please use the tracking number we provide you to track your parcel through the following link to NZ Post here.

Please note once it has been handed over to NZ Post we cannot follow up on the whereabouts of your parcel is, NZ Post are the best people to get into contact with for the most up to date tracking information for your parcel.

To Contact NZ Post click here.

_{*All times are in Business days only and do not include weekends and national/state public holidays.}

For all international destinations please check the expected delivery time for your location here, which will take you to Australia Post’s most up to date international service information.

Expected Delivery time frames only*, Times stated on Australia Post’s site are only an indication and we cannot guarantee your order will delivered in such time frames due to constraints due to Australia Post’s Network and/or processes.

_{*All times are in Business days only and do not include weekends and national/state public holidays of your and our location.}